TERMS AND CONDITIONS – The Coaching Grid

The Coaching Grid Ltd (hereafter referred to as The Coaching Grid) Operates An Online Booking Service Allowing Users In The UK To Connect Through The Coaching Grid’s Platform, Which Also Includes Our Website, Mobile Applications & Any Other Platform We May Introduce In The Future.
Please Make Yourself Familiar With These Terms, Together With All The Coaching Grid Policies, including Our GDPR Compliant Data Protection and Privacy Policy (Which Together Form The Agreement) Before You Use The Services Offered By The Coaching Grid.

By using the Platform or our Services you are confirming your consent to be bound by this Agreement. These terms and conditions were last updated in October 2024.

Definitions:

1. ‘Athlete’ – Any person, school, team or organisation who wishes to procure coaching services via ‘The Platform’
2. ‘Booking Request’ – Any application by an ‘Athlete’ for a ‘Coach’ to provide ‘Services’
3. ‘Coach’ – Any individual or business who offers to provide sports coaching via ‘The Platform’
4. ‘Coach Profile’ - A summary of relevant details, such as but not limited to the Coach’s biography, availability, geographic location(s) and rates for provision of Services
5. ‘Coaching Contract’ – A confirmed booking where the Athlete has made a Booking Request and thereby agrees to accept coaching services for an agreed fee and the Coach agrees to provide the coaching services applied for in the Booking Request
6. ‘Platform’ – The Coaching Grid Website, no matter how it has been accessed or on what device.
7. ‘Services’ – The listing, offer or provision of coaching facilitated via ‘The Platform’
8. ‘You’ or ‘User’ – The User of the Platform including Coaches, Athletes and any other person that visits or views the Platform, whether that is an individual or the representative of a company.
9. ‘We’ – The Coaching Grid including the Owner, any employee or authorised representative

    

1. SCOPE OF SERVICES
1.1 The Coaching Grid will provide a Platform that facilitates connection between any Athlete who wishes to receive sports coaching and any Coach who uses the Platform to offer their coaching Service. 

1.2The Services to be provided by The Coaching Grid will be reviewed and updated from time to time. In addition to the points set out below, certain portion(s) of the Services may be separately described on the Platform.
1.3 A User creates an account with The Coaching Grid by completing a valid registration form on the Platform or via an external process as communicated by The Coaching Grid from time to time.
1.4 The Coaching Grid solely provides the Platform. Apart from enabling an Athlete to find a Coach to provide a particular coaching service, The Coaching Grid accepts no liability for any aspect of the interaction or engagement between an Athlete and a Coach, including but not limited to the description and performance of services.
1.5 The Coaching Grid has no obligation whatsoever to assist any User or involve itself in the event of a dispute between a Coach and an Athlete.
1.6 Any and all information related to coaching services to be performed by the Coach is supplied by the Coach.
1.7 Unless expressly stated to the contrary, The Coaching Grid does not have any ability or responsibility to review, approve or verify any information the Athlete provides and publishes on the Platform.
1.8 You expressly agree that The Coaching Grid has no responsibility or liability with regard to the veracity or accuracy of any aspect of any information provided by Users, including, but not limited to, the ability of Coaches to perform coaching services, or the authenticity or accuracy of any information provided by Users or in regard to the Athlete’s ability to pay for the services requested.

1.9 Any User of The Platform must be aged 18 years or older, albeit that an adult such as a Parent or Guardian may access Services on behalf of a Minor.

1.10 You expressly agree that The Coaching Grid has no responsibility for arranging online video mentoring, guidance or coaching session via any third-party platform, such as but not limited to Zoom, WhatsApp etc, nor for the integrity nor quality of such online meetings, nor the quality of The Services provided through such methods.

2. OUTLINE OF PLATFORM FUNCTIONALITY
2.1 A Coach (1) creates an account with The Coaching Grid, (2) sets up a Coach Profile and (3) reviews and then accepts or declines Booking Requests sent by Athletes.
2.2 An Athlete (1) creates an account with The Coaching Grid, (2) reviews the Coach profiles displayed on The Platform and (3) sends a booking request to the preferred Coach for a Coaching Session. Booking Requests are subject to further terms set out for Booking Requests below.
2.3 The Booking Request will be limited to the Athlete that sends the Booking Request or to any person nominated by the Athlete (such as when a parent or guardian nominates their child) unless the Booking Request is a Group Booking or the Coach specifically approves the attendance of other athletes. The Athlete acknowledges and agrees that a Group Booking may have an alternative fee structure, therefore extra fees may be incurred if any additional person(s) attend the Coaching Session. 

2.4 The Booking Request may include various session dates (Recurring Booking). After a Recurring Booking is made each session is treated independently as an individual Coaching Session.
2.5 A Coach has until 24 hours prior to the Coaching Session to respond to a Booking Request. If a Coach wishes to proceed by providing coaching services to the Athlete, the Coach accepts the Booking Request using the functionality on the Platform and in doing so, the Coach confirms that s/he is legally permitted to and capable of delivering the services described in the Booking Request.
2.6 When a booking is made, a pre-authorisation is used to place the funds on hold in the Athlete’s nominated account for the amount of the Coaching Fee for a period of 4 days prior to the Coaching Session. The Coaching Grid will notify the Athlete if the pre-authorisation has failed. The Coaching Grid will attempt pre-authorisation three (3) times following the first failed attempt. The fourth time will be the final attempt (Final Pre-authorisation). If the Final Pre-authorisation fails or if any pre-authorisation fails 24 hours prior to the Coaching Session, the Booking Request will be void and the booking will not proceed. The Athlete may update the details of their nominated account or credit card at any time until the Final Pre-authorisation.
2.7 Provided the Coach accepts the Booking Request and the pre-authorisation is successful, The Coaching Fee will be deducted from the Athlete’s nominated account not earlier than 24 hours prior to the Coaching Session. This amount will be held for release to the Coach in accordance with clause 11 or otherwise be dealt with in accordance with this Agreement.
2.8 If a Coach fails to respond to a Booking Request within the timeframe set out in clause 2.5 above, the Booking Request will lapse and the Athlete will be notified that the Coach has not accepted the Booking Request in time. The Coach will then be under no obligation to provide coaching services to the Athlete and the funds placed on hold via pre-authorisation will be released to the Athlete.
2.9 A Coach may accept or decline a Booking Request at his/her discretion. If a Coach declines the Booking Request the funds placed on hold via pre-authorisation are released to the athlete.
2.10 Once the Coaching Fee is pre-authorised and a Coach has accepted a Booking Request, the Athlete and the Coach will be deemed to have entered into a Coaching Contract.
2.11 The terms of the Coaching Contract incorporate the terms of these Terms and Conditions (to the extent they apply to the Athlete and the Coach) and any additional terms and conditions agreed between the Athlete and the Coach, including the description and price of the services to be provided. You agree not to enter into any contractual provisions in a Coaching Contract that conflict with these Terms and Conditions, the terms of which take precedence any and all other terms agreed between an Athlete and a Coach.
2.12 A Coach and an Athlete may communicate directly using The Coaching Grid’s private messaging service. When a User receives a message from The Coaching Grid messaging service, a notification may be sent to the User via their nominated communication channel. 

2.13 An Athlete and Coach may agree on alternative details to what was originally booked. Where there is a change to the date, time or coaching location the coach is required to ensure the Coaching Contract aligns. Where there is a change to the session type, number of athletes or price of the Coaching Session the Coach should cancel or decline the request and ask the Athlete to rebook with the correct details.
2.14 An Athlete may cancel a Coaching Contract by providing no less than 12 hours’ notice prior to the Coaching Session using the functionality on the Platform without incurring any fees to the Coach. However, if an Athlete cancels a Coaching Session within 12 hours of the Coaching Session, the Athlete must pay the full Coaching Fee in respect of that Coaching Session.
2.15 The Coach must provide the Coaching Session to the Athlete in accordance with the Coaching Contract, unless the services are prohibited by law, by these terms and conditions, an agreement between the User and the Payment Provider or by any of our Policies.
2.16 Following completion of a Coaching Session in accordance with the Coaching Contract, the Coaching Fee will automatically be released for payment to the Coach after the deduction of the relevant fees payable to The Coaching Grid in accordance with these Terms and conditions.
2.17 Following completion of a Coaching Session, Athletes are encouraged to complete a review using the feedback and review features on the Platform. The Coaching Grid will, from time to time, contact You to remind You to complete a The Coaching Grid service review. The Coaching Grid reserves the right to edit or remove reviews as it sees fit. Reviews may not include any profanity, implied or direct threat, reference to acts of violence or sexual acts, forms of bullying, harassment, victimisation, or any reference to behaviour deemed as unacceptable by The Coaching Grid (Banned Content). Reviews that contain Banned Content may lead to The User being excluded from The Platform.

3. COACH PROFILES AND COACH OBLIGATIONS
3.1 A Coach provides the following details: 

(a) Personal details: name, mobile phone number, home address, date of birth and email address of the Coach;
(b) Photograph of the Coach (to be displayed on the Platform);
(c) Availability: the proposed dates and times for any Coaching Sessions;
(d) Location: the proposed location(s) for any Coaching Session;
(e) Coaching Fee / Prices: the fee that the Coach will charge for the Coaching Session;
(f) Qualifications: a complete and detailed list of all qualifications held by the Coach;
(g) Checks: confirmation that they have an up to date DBS Check;
(h) Biography / Extended Biography: coaching and/or sporting history and biography together with a description of the coaching services and expertise the Coach provides and any other relevant details;
(i) Sport/s: a list of all sports for which the Coach wishes to provide Coaching Sessions;
(j) Bank details: bank account details to be used for receiving payments by EFT;

(k) ID documents, where applicable:
(i) copy of current driver’s licence;
(ii) UK passport or birth certificate or;
(iii) if not a citizen of The UK, a valid visa; and
(iv) copy of all relevant coaching qualifications.
3.2 Any Coach who is not a UK citizen must hold a valid visa and by setting up a Profile they are confirming that they are entitled to work in the UK. If at any stage The Coaching Grid find that a Coach is not entitled to work in the UK they reserve the right to remove The Profile from The Platform.
3.3 Coaches must describe the coaching service fully and accurately and include all terms of supply that the Coach wants to apply, as well as any information required by law. You must have the legal right to use any content (including imagery) that You post.
3.4 The Coach acknowledges and agrees that the Coaching Fee is the total fee payable by the Athlete. The Coach is exclusively responsible for any amounts necessary to pay for any facility or equipment hire required for the Coaching Session.
3.5 A Coach Profile will only be posted to the live Platform once The Coaching Grid is satisfied that sufficient information has been provided by the Coach and that any verification process they chose to apply, from time to time, has been carried out to The Coaching Grid’s satisfaction.
3.6 The Coaching Grid may, in its sole discretion, remove any Coach Profile from the Platform at any time for any reason.
3.7 Each Coach must provide all equipment necessary to provide the coaching services at the Coaching Session.
3.8 Each Coach must, before accepting any Booking Request, ensure that they have a current and valid entitlement to provide the coaching services at the proposed location or facility.

3.9 Each Coach is individually responsible for ensuring any and all locations and / or sporting facilities they use to provide coaching services are suitable and protect The Athlete’s health and safety. Where The Coach identifies that mitigation measures are required to protect The Athlete’s health and safety, it will be their sole responsibility to communicate with the venue in the provision of those measures.
3.10 A Coach must not disclose their phone number or email address to an Athlete or direct an Athlete to utilise off-platform communications. Where an Athlete presents their personal contact details the Coach must continue communications via the Platform only.
3.11 A Coach must not enter into any agreement or arrangement with an Athlete in respect of the Coach’s services (External Arrangement) other than through a Coaching Contract entered into via the Platform. If and to the extent a Coach breaches this provision, without limiting The Coaching Grid’s rights, the Coach agrees and acknowledges that: (a) The Coaching Grid will suffer loss and damage, (b) The Coaching Grid is entitled to seek to recover damages from the Coach for, or otherwise withhold from any amounts owing to the Coach, an amount equal to 15% of the funds received by the Coach in respect of the External Arrangement, and (c) such amount is The Coaching Grid’s genuine pre-estimate of the loss and damage that it will suffer in those circumstances.

4. BOOKING REQUEST
4.1 In accepting a Booking Request, a Coach agrees to provide the relevant services within the timeframe and on the terms and conditions specified in the Booking Request (unless the Coach and the Athlete agree to vary such terms).
4.2 An Athlete and Coach may agree on alternative details to what was originally booked, where there is a change, the coach is required to reschedule the session so the date, time and coaching location are aligned to the Coaching Contract. Where there is a change to the session type, number of athletes or price of the Coaching Session the Coach should cancel or decline the request and ask the Athlete to rebook with the correct details.
4.3 Athletes may withdraw any Booking Request at any time prior to it being accepted by a Coach.

5. PAYMENT, REFUNDS AND CREDIT
5.1 The Coaching Fee must be made available by the Athlete in accordance with this Agreement no later than 24 hours prior to the Coaching Session using the functionality on the Platform. The Coaching Fee will be held by way of pre-authorisation and used to pay the Coach and The Coaching Grid in accordance with this Agreement.
5.2 The User may elect to use a promo code to pay the Coaching Fee, subject to the applicable terms of the promo code.
5.3 If the Athlete and the Coach mutually agree to cancel the Coaching Contract or if after a Booking Request has been made and accepted, following reasonable attempts by an Athlete to contact a Coach to perform the Coaching Contract without success, The Coaching Grid is satisfied that the Coaching Fee should be refunded and there is no dispute between the Athlete and the Coach, then The Coaching Grid will refund the Coaching Fee back into the Athlete’s nominated account and will not deduct the Service Fee. To facilitate such refund, the Athlete must contact The Coaching Grid as soon as possible providing all necessary details for The Coaching Grid to investigate and administer the Athlete’s claim.
5.4 If a Coach does not attend a Coaching Session, the Athlete must advise The Coaching Grid as soon as practicable, but ideally within one hour of the planned commencement of the Coaching Session, of the fact. The Coaching Grid will investigate and administer the Athlete’s claim and determine any necessary refund or credit.

5.5 If the Athlete, their representative, any observer to a coaching session, journalist or photographer is seen to be taking photographs the coach reserves the right to leave immediately and the session will not be refunded. Requests to attend the coaching session for promotional purposes, such as interview or photograph, including for use on the Athlete’s social media must be made in advance and permission must be confirmed by the Coach to the Athlete in writing.

6. PAYMENT FACILITY
6.1 The Coaching Grid may use a related entity or a third party service provider to provide payment services acting as a payment facilitator on behalf of the Athlete and Coach (Payment Provider).
6.2 By buying or selling services using The Coaching Grid, You agree to be bound by the Payment Provider's privacy policy which is located at https://stripe.com/privacy and hereby consent and authorise The Coaching Grid and the Payment Provider to share any information and payments instructions You provide with one another, and to the extent required to complete your transaction, with any other third party service provider(s). By registering and creating an account with The Coaching Grid, You agree to be bound by Payment Provider's terms and conditions which are located at https://stripe.com/legal.

7. PROFILE VERIFICATION
7.1 The Coaching Grid may include tools to help The Coaching Grid Users to verify the identity, qualifications or skills of Coaches (Identity Verification Services). These tools may include: mobile phone verification technology, verification of payment information, a "Review" feature (allowing a User of the The Coaching Grid Service to post a review of a Coach on the Platform), integration with Google Maps, and integration with apps (such as Calendars) and social networking sites such as Facebook, Instagram, Twitter, LinkedIn, TikTok, Pinterest, YouTube etc.
7.2 You agree that the Identity Verification Services may not be fully accurate as all The Coaching Grid Services are dependent on information supplied by Users and/or information or verification services provided by third parties.
7.3 Platform Users are solely responsible for identity verification and The Coaching Grid accepts no responsibility for any use that is made of an Identity Verification Service.
7.4 The Identity Verification Services may be modified by The Coaching Grid at any time without prior notice.
7.5 The Platform may also include a User-initiated feedback system to help evaluate The Coaching Grid Users.
7.6 The Coaching Grid may from time to time verify (or procure verification by a third party provider of) the supporting documents that are supplied by the Coach in relation to a Coach’s profile, such as police checks, DBS Checks or other verifiable information (such as certifications, qualifications, licenses or other skills) and display this verification status on the Coach’s profile (Verified Item).
7.7 Obtaining verification of any document and displaying a Verified Item will be at the Coach’s cost and may be subject to the provision of certain information or documentation by the Coach as determined by The Coaching Grid or a third party verifier subject to its terms. It remains the Coach’s responsibility to ensure that information or documentation the Coach provides in supplying a Verified Item is true and accurate and must inform The Coaching Grid immediately if a Verified Item is no longer valid
7.8 The Coaching Grid retains the discretion and/or right to not verify, or remove without notice to you, the description of the Verified Item from a Coach’s profile if a Coach is in breach of any of the terms of this Agreement, the Verified Item has been verified incorrectly, obtained falsely, has expired, is no longer valid or for any other reason requiring its removal by The Coaching Grid.

8. ELIGIBILITY TO REGISTER
8.1 Any The Coaching Grid account can only be created in the name of an individual. However, a The Coaching Grid User registering as a Coach or Athlete may specify within the ‘"Extended Biography" field that s/he is representing a business entity (including a company).
8.2 To create an account and use the The Coaching Grid Services, You must be over the age of 18 and be able to form legally binding contracts under applicable law. A parent or guardian may create a The Coaching Grid account for the purpose of submitting a Coaching Request for their child or dependant.
8.3 A Coach must not provide coaching services to children under the age of 18 unless the Coach has a current DBS Check.

8.4 The Coaching Grid bears no responsibility for ensuring that a Coach has valid DBS certification, nor liability for any subsequent claim, dispute or legal action in relation to a DBS check. That notwithstanding, The Coaching Grid may, at its discretion, provide a link to or otherwise direct a Coach to the relevant authority for a DBS Check but is not responsible for applying for, providing information in respect of, or otherwise obtaining, a DBS Check on behalf of a Coach.
8.5 A Coach must not, in any circumstances, subcontract the coaching services to be provided under a Coaching Contract to any other person.
8.6 While You are registered with The Coaching Grid, You must maintain control of your The Coaching Grid account. You may not deal with your account (including feedback or reviews) in any way (including by allowing others to use your account or by transferring or selling the account or any of its content to another person).
8.7 At its absolute discretion, The Coaching Grid may refuse to allow any person to register or create an account with The Coaching Grid or cancel or suspend any existing account.

9. USER’S OBLIGATIONS
9.1 You agree that at all times:
(a) You will comply with this Agreement (including all The Coaching Grid Policies issued by The Coaching Grid from time to time) and all applicable laws and regulations;
(b) You will post only accurate information on the Platform;
(c) You will promptly and efficiently perform all your obligations to other The Coaching Grid Users under a Coaching Contract and to The Coaching Grid under this Agreement;
(d) All content (whether provided by The Coaching Grid, a User or a third party) on the Platform may not be used on third party sites or for other business purposes without The Coaching Grid’s prior written permission; and
(e) You will ensure that You are aware of any laws that apply to You as an Athlete or a Coach, or in relation to any other way(s) that You use the Platform.

9.2 You must not use the Platform for any illegal or immoral purpose.
9.3 You grant to The Coaching Grid an unrestricted, worldwide, royalty-free, perpetual, irrevocable, transferable, sub-licensable licence to use, reproduce, display, upload, distribute, store, modify, adapt and otherwise use any content and information that You post or otherwise make available on the Platform for the purpose of including that material and information on the Platform and as otherwise may be required to provide The Coaching Grid Service, for the general promotion of The Coaching Grid Service and as permitted by this Agreement.
9.4 Any information that You post on the Platform must not, in any way whatsoever, be potentially or actually harmful to The Coaching Grid or any other person. "Harm" includes, but is not limited to, economic loss that will or may be suffered by The Coaching Grid. Without limiting any provision of this Agreement, any information You supply to The Coaching Grid must be up to date and kept up to date and must not:
(a) be false, inaccurate, fraudulent or misleading or deceptive;
(b) infringe any third party's copyright, patent, trademark, trade secret or other proprietary rights or intellectual property rights, rights of publicity, confidentiality or privacy;
(c) violate any applicable law, statute, ordinance or regulation (including, but not limited to, those governing export and import control, consumer protection, unfair competition, criminal law, antidiscrimination and trade practices/fair trading laws;
(d) be defamatory, libellous, threatening or harassing;
(e) be obscene or contain any material that, in The Coaching Grid's sole and absolute discretion, is in any way inappropriate or unlawful, including, but not limited to obscene, inappropriate or unlawful images; or
(f) contain any malicious code, data or set of instructions that intentionally or unintentionally causes harm or subverts the intended function of any Platform, including, but not limited to viruses, Trojan horses, worms, time bombs, cancelbots, Easter eggs or other computer programming routines that may damage, modify, delete, detrimentally interfere with, surreptitiously intercept, access without authority or expropriate any system, data or personal information.
9.5 A Coach must have the right to provide services under a Coaching Contract and to work in UK, and must comply with tax obligations in relation to any payment received under a Coaching Contract. For the avoidance of doubt, The Coach is solely responsible for declaring and paying any and all taxes due to HMRC as a result of revenue received by them in the provision of a coaching session.
9.6 When You enter into a Coaching Contract using the Platform You create a legally binding contract with another The Coaching Grid User, unless the transaction is prohibited by law or by this Agreement (including The Coaching Grid Policies). If You do not comply with your obligations to another The Coaching Grid User under a Coaching Contract, You may become liable to that other User. If another User breaches any obligation to You, You - not The Coaching Grid - are responsible for enforcing any rights that You may have with that User.
9.7 If The Coaching Grid determines at its sole discretion that You have breached any obligation under this clause 7, it reserves the rights to remove any content, Coaching Request or Coach Profile information (as applicable) that You have submitted to the The Coaching Grid Service or cancel or suspend Your account.
9.8 If, in respect of a Coaching Session that has taken place, an Athlete notifies a Coach that the Athlete is not satisfied with the standard or quality of the Coaching Session, the Athlete and the Coach must negotiate a suitable resolution. The Coaching Grid may, at its sole discretion and acknowledging that it is not required to, facilitate the negotiations or provide an alternative resolution.

10. INTELLECTUAL PROPERTY RIGHTS
10.1 In the course of providing the Services, The Coaching Grid may create or develop content in collaboration with a Coach where a Coach may contribute to content developed by The Coaching Grid for the purpose of creating promotional or other material (Collaboration Content). The Coaching Grid owns and shall retain all rights, title and interest in this Collaboration Content. If, and to the extent that, a Coach has contributed and/or will contribute to the intellectual property subsisting in the Collaboration Content, that Coach assigns, transfers and conveys to The Coaching Grid all of the Coach’s current and future rights, title and interest in all intellectual property in the Collaboration Content. To the extent, if any, that the Coach’s current and future intellectual property rights in the Collaboration Content cannot be assigned to The Coaching Grid, the Coach irrevocably and unconditionally grants to The Coaching Grid a perpetual, irrevocable, fully paid, royalty-free, worldwide licence to reproduce, create derivative works from, distribute, publicly display, publicly perform, use, make, have made, offer for sale, sell or otherwise dispose of the Collaboration Content with the right to sublicense each and every such right.

11. SERVICE FEES AND OTHER FEES
11.1 Registering and creating an account with The Coaching Grid is free.
11.2 If a Coach has accepted a Coaching Request, You agree that a fee of 15% (inclusive of VAT where applicable) (Service Fee) will be deducted from the Coaching Fee and paid to The Coaching Grid (or its nominee) before the Coaching Fee is released to the Coach. If the Athlete uses a promo code, subject to the applicable terms of the promo code, the Coach will receive the Coaching Fee less any Service Fee that would be applicable (if no promo code was used by the Athlete).
11.3 The Coaching Grid may from time to time change the Service Fees and the terms applying to their payment. Any change relating to the Service Fees is effective fourteen (14) days after The Coaching Grid notifies You of that change by sending a message to your The Coaching Grid account and/or sent to your nominated email address.
11.4 The Coaching Grid may choose to temporarily modify the Service Fees, or the terms applying to their payment, in its sole discretion. Notification of temporary modifications will also be sent to your The Coaching Grid account and/or sent to your nominated email address.
11.5 All fees and charges payable to The Coaching Grid are non-cancellable and non-refundable, subject to your rights under any Non-Excludable Conditions (defined below).
11.6 Service Fees do not include any fees that may be due from a User to a third party service provider such as the Payment Provider. All fees owing to third parties must be paid pursuant to your separate agreement with the relevant third party service provider.
11.7 If The Coaching Grid introduces a new service on the Platform, the fees applying to that service will be payable as from the launch of the service and will also be a “Service Fee” under this Agreement.
11.8 A Coach should not charge an Athlete any fees on top of the nominated price in their Coach Profile. However, the parties to a Coaching Contract may agree to amend the Session Price or through the Platform (such as a custom price for a specially requested location or group size). The Booking Request and Coaching Contract should reflect the agreed terms.

12. COMMUNICATION SERVICES
12.1 The Platform may, but is not required to, support or provide access to a private messaging service for the purpose of enabling Users to communicate with each other (Communications Services).
12.2 You acknowledge that, and consent to, all messages transmitted via the Communications Services being collected, stored, reviewed and monitored by The Coaching Grid for the purpose of ensuring that Users comply with these Terms and to provide, operate, maintain, improve, and promote The Coaching Grid Services and/or Platform.
12.3 A user must not disclose their phone number or email address or direct a user to utilise off-platform communications.
12.4 A user must not distribute or post spam, unsolicited or bulk electronic communications.
12.5 Nothing in these Terms means or implies that The Coaching Grid endorses, approves of or is responsible for the content or manner of any communications between Users using the Communications Services.

13. FEEDBACK
13.1 The Coaching Grid is entitled to suspend or terminate your account at any time if The Coaching Grid, in its sole and absolute discretion, is concerned by any feedback about You, or considers your feedback rating to be problematic for other The Coaching Grid Users.
13.2 To continue to improve our Platform, please let us know of any issue that You experience in using the Platform. 

14. LIMITATION OF LIABILITY
14.1 Except for liability in relation to breach of any implied condition, warranty or guarantee, the exclusion of which from a contract would contravene any statute or cause any part of this Agreement to be void (Non-excludable Condition), to the extent permitted by law, The Coaching Grid specifically disclaims all liability for any loss or damage (actual, special, direct, indirect and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed (including, without limitation, loss or damage relating to any inaccuracy of information provided, or the lack of fitness for purpose of any service supplied), arising out of or in any way connected with:
(a) any transaction between Athletes and Coaches; or
(b) You and any Payment Provider, who may be included from time to time on the Platform.
14.2 Except for liability in relation to a breach of any Non-excludable Condition, The Coaching Grid's liability to any User of this service is limited to the total amount of Service Fees received by The Coaching Grid in connection with that User during the twelve month period prior to any incident causing liability of The Coaching Grid.
14.3 The Coaching Grid's liability to You for a breach of any Non-excludable Condition (other than a Non-excludable Condition that by law cannot be limited) is limited, at our option to any one of supplying again or paying the cost of supplying again, services in respect of which the breach occurred.

14.4 The Coaching Grid shall bear no liability for consequential, actual, special, direct or indirect loss which occurs to any User as a result of The Platform or any component thereof being unavailable for use, whatsoever the reason.

15. LIMITATION OF COACH LIABILITY
15.1 Where You are an Athlete, You acknowledge that this clause applies to your use of the Services.
15.2 Except for liability in relation to breach of any implied condition, warranty or guarantee, the exclusion of which from a contract would contravene any statute or cause any part of this Agreement to be void (Non-excludable Condition), to the extent permitted by law, as against each Athlete, each Coach specifically disclaims all liability for any loss or damage (actual, special, direct, indirect and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed (including, without limitation, loss or damage relating to any inaccuracy of information provided, or the lack of fitness for purpose of any service supplied), arising out of or in any way connected with any transaction between Athletes and Coaches.
15.3 Except for liability in relation to a breach of any Non-excludable Condition, a Coach's liability to an Athlete is limited to the total amount of Coaching Fees less Service Fees received by the Coach in connection with that Athlete during the twelve month period prior to any incident causing liability of the Coach.
15.4 A Coach's liability to an Athlete for a breach of any Non-excludable Condition (other than a Non-excludable Condition that by law cannot be limited) is limited, at the Coach’s option to any one of supplying again or paying the cost of supplying again, services in respect of which the breach occurred.

16. DEFAULT IN TRANSACTIONS
16.1 If You, as a Coach or Athlete, fail to complete a transaction and do not have a lawful excuse for such failure, then in addition to The Coaching Grid's rights under this Agreement (including any The Coaching Grid Policy) to suspend (temporarily or indefinitely) or terminate any User’s account, You may be in breach of your obligations to both The Coaching Grid and the Coach or Athlete with whom You are transacting under a Coaching Contract.

17. PRIVACY
17.1 The Coaching Grid’s Privacy Policy, applies to all Users and forms part of this Agreement. Use of the Platform confirms that You consent to, and authorise, the collection, use and disclosure of your personal information in accordance with The Coaching Grid’s Privacy Policy.
17.2 The Payment Provider will provide their service pursuant to their own privacy policy. Prior to acceptance of any service from any third party, You must review and agree to their terms of service including their privacy policy.

18. NO WARRANTY
18.1 Except for liability in relation to any Non-excludable Condition, The Coaching Grid service is provided on an "as is" basis, and without any warranty or condition, express or implied. To the extent permitted by law, we and our suppliers specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement to extent allowed by law.

19. MODIFICATIONS TO THE AGREEMENT
19.1 The Coaching Grid may modify this Agreement and/or the Policies, and update The Coaching Grid pages on which they are displayed, from time to time. The Coaching Grid will send notification of such modifications to your The Coaching Grid account and/or send to your nominated email address. You should check your The Coaching Grid account and nominated email address (including spam folders) regularly.
19.2 Except as stated in this Agreement, in a Policy, or as otherwise notified to You, all amended terms will automatically be effective 30 days after they are initially notified to You. Each time You use the Platform in any manner after the expiry of that 30 day period or such other notice period notified to You, You acknowledge any changes to the Agreement (including the Policies) and confirm your agreement to be bound by the Agreement as it may have been varied.
19.3 If You do not agree with any changes to this Agreement or to any of our Policies, You must terminate your The Coaching Grid account and stop using The Coaching Grid Services. Except as specifically described in or authorised by this Agreement, the terms of this Agreement and any The Coaching Grid Policy cannot be amended except in writing signed by You and The Coaching Grid.

20. NO AGENCY
20.1 No agency, partnership, joint venture, employee-employer or other similar relationship is created by this Agreement including, but not limited to, between The Coaching Grid and any User, Coach or Athlete. In particular, You have no authority to bind The Coaching Grid, its related entities or affiliates in any way whatsoever. To the extent permitted by law, The Coaching Grid specifically disclaims all liability for any loss or damage incurred by You in any manner due to the performance or non-performance of any service provided by a Coach, Payment Provider or any other third party.

21. NOTICES
21.1 Except as stated otherwise, any notices must be given by registered ordinary post or by email, either to The Coaching Grid's contact address as displayed on the Platform, or to The Coaching Grid Users’ contact address as provided at registration. Any notice shall be deemed given:
(a) if sent by email, 24 hours after email is sent, unless the User is notified that the email address is invalid or the email is undeliverable, and
(b) if sent by pre-paid post, three Business Days after the date of posting, or on the seventh Business Day after the date of posting if sent to or posted from outside UK. In this section, "Business Day" means a day on which banks are open for general business in The UK, other than a Saturday, Sunday or public holiday.
20.2 Notices related to performance of the Payment Provider must be delivered to the Payment Provider as set out in their terms and conditions.

22. MEDIATION AND DISPUTE RESOLUTION
22.1 The Coaching Grid encourages You to try and resolve disputes (including claims for returns or refunds) with other The Coaching Grid Users directly. Accordingly, You acknowledge and agree that The Coaching Grid may, in its absolute discretion, provide Your information as it decides is suitable to other parties involved in the dispute.
22.2 If applicable, The Coaching Grid has the right to hold any Coaching Fee that is the subject of a dispute, until the dispute has been resolved.
22.3 If The Coaching Grid provides information of other The Coaching Grid Users to You for the purposes of resolving disputes under this clause, You acknowledge and agree that such information will be used only for the purpose of resolving the dispute (and no other purpose) and that you will indemnify The Coaching Grid against any claims relating to any other use of information not permitted by this Agreement.

23. TERMINATION
23.1 Either party may terminate an account and this Agreement at any time for any reason.
23.2 Termination of this Agreement does not affect any Coaching Contract that has been formed between The Coaching Grid Users. If You have entered into a Coaching Contract, You must comply with the terms of that Coaching Contract, including providing the services or paying the price as applicable.
23.3 Services provided by the Payment Provider are subject to the Payment Provider’s terms and conditions.
23.4 Sections 9.3 (User’s Obligations), 10 (Intellectual Property Rights), 11 (Service Fees and Other Fees), 14 (Limitation of Liability), and 21 (Mediation and Dispute Resolution) and any other terms which by their nature should continue to apply, will survive any termination or expiration of this Agreement.

24. INSURANCE
24.1 The Coaching Grid has elected to obtain its own cyber insurance in relation to the provision of The Platform.
24.2 Each Coach must make their own enquiries about whether any insurance (such as Public Liability) is required in relation to the coaching services provided by them.
24.3 Users acknowledge and agree that in the event that an Athlete makes a claim relating to any coaching services provided by a Coach, that The Coaching Grid will not be liable whatsoever.

25. GENERAL
25.1 This Agreement is governed by UK legislation. You and The Coaching Grid submit to the exclusive jurisdiction of the courts of The UK.
25.2 The provisions of this Agreement are severable, and if any provision of this Agreement is held to be invalid or unenforceable, such provision may be removed and the remaining provisions will be enforceable.
25.3 This Agreement may be assigned or novated by The Coaching Grid to a third party without your consent. In the event of an assignment or novation You will remain bound by this Agreement.
25.4 This Agreement sets out the entire understanding and agreement between You and The Coaching Grid with respect to its subject matter.